There are a great many of us in the world who say ‘Yes’ when we’d rather be saying ‘NO!’ Why are we not saying what mean? And why are we not using everything in our power to get to the end result that we desire?

In my illuminating workshop designed to strengthen assertive and persuasive communication, delegates will take steps to understand their motivation and behaviours that are preventing self-assertion. And how to take control of a conversation in order to create a win-win scenario by using persuasive techniques. With these tools they will begin to move forward, through a series of guided conversations and role-play scenarios in order that the following outcomes are achieved:

• A full lexicon of language used for assertion and persuasion
• Assessment of personal assertive body language
• Setting the tone of a persuasive conversation with vocal and linguistic tools
• Understanding of the needs of the other party, and how to play to them
• Greater EQ in difficult situations